Refund policy

Returns & Exchanges Policy

At The Atelier by Amelie, every product is crafted and packaged with care to reflect our commitment to quality and luxury. We want you to love your purchase as much as we do.

Change of Mind

Due to hygiene and safety reasons, we are unable to accept returns or exchanges for change of mind once the product has been opened or used. Please choose carefully before completing your purchase.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery at contact@shoptheatelier.com.au with your order number and clear photographs of the issue.

We will assess your claim and, if approved, arrange a replacement or refund.

Exchanges

We do not offer direct exchanges for different products. If you wish to purchase an alternative item, please place a new order once your return has been processed and approved.

Eligibility for Returns

To be eligible for a return or refund:

• The item must be unused, unopened, and in its original packaging.
• Proof of purchase (such as your order confirmation email) must be provided.
• Requests must be lodged within 7 days of receiving your order.

How to Request a Return

Please email contact@shoptheatelier.com.au with:

• Your order number
• Reason for return
• Supporting images (if applicable)

Once approved, you’ll receive instructions on how to return the item to us. Please note that return shipping costs are the responsibility of the customer unless the product is confirmed faulty or incorrect.

Refunds

Refunds will be processed back to your original payment method once the returned item is received and inspected.

Please allow up to 5–10 business days for the refund to appear in your account, depending on your financial institution.

Sale Items

All sale or promotional items are final sale and cannot be returned or exchanged unless faulty.