Shipping policy

Shipping Policy

We proudly ship our signature nail and skin care products from our Sydney studio. Every order is prepared with care to ensure a seamless experience from purchase to delivery.

Order Processing

All orders are carefully packed and dispatched within 1 to 3 business days.
During peak periods or product launches, please allow a little extra time while we prepare your order with the attention it deserves.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

We ship Australia-wide. Delivery timeframes are estimated below:

Service    Estimated Delivery
Standard Shipping    2 to 8 business days
Express Shipping    1 to 4 business days

Shipping rates are calculated at checkout based on your location and selected service.

International Shipping

International shipping will be available soon. If you are outside Australia and would like to place an order, please contact us at contact@shoptheatelier.com.au for assistance.

Delivery Address

Please ensure your delivery details are correct at checkout. We are unable to change addresses once an order has been processed.

If a parcel is returned to us due to an incorrect address or failure to collect, a reshipment fee may apply.

Lost or Delayed Parcels

Once your order has been handed to the carrier, delivery timeframes are outside our control. 

If your parcel is delayed or lost in transit, please contact the courier using your tracking number. Of course, we are here to assist if further support is needed.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery with photos so we can assist you promptly.